What are the bedroom configurations?
4 x 2 bedded room en-suite bedrooms
6 x 4 bedded en-suite bedrooms
4 x 6 bedded en-suite bedrooms
For Groups and Exclusive Hire we also have 4 rollout beds so we can accommodate 61 people if necessary.
What time can we arrive/depart?
Arrival time is from 3pm at the Caravan Park reception or from 5pm at the Mill reception. Last arrival is by 9pm when Mill reception closes. Please contact us if you will be late and alternative arrangements can be made. It will be assumed your reservation is cancelled if you have not notified us by 9pm of any required late arrival.
Departure time from the Mill is by 10am. (For Exclusive Hire guests departure time is by 12pm).
Do I need to bring my own bedlinen/sleeping bag?
All bedlinen is provided. Please do not bring your own. For Family and Individual bookings, your bed is made up for you. For Group and Exclusive Hire bookings, all bedlinen is supplied but you will need to make your own bed. Please strip your bed prior to your departure.
Can I hire towels?
Yes, the charge is £2 each. Please ask at Reception.
Is there WiFi?
Free WiFi is throughout the building with internet content filtering.
Is the building secure at night?
There is a secure key pad on the Reception door. On your arrival, you will be given a code for it so only checked-in guests have 24 hour access into the building.
What time do you serve meals and what are the menus?
Breakfast is served 7.45am to 9am. Please see our Breakfast menu including ‘packed breakfast’.
Please see our Packed lunch menu.
Evening meals are served 5.30pm to 8.30pm. Please see our sample evening meal menu.
Before your arrival please check the café and bar are open during your stay as it is not always possible.
We are 5 star Food Hygiene rated.
Serving times and menus for groups can be varied to suit your requirements.
Sample Breakfast menu
Sample packed lunch menu
Sample evening meal menu for Adult groups
Sample evening meal menu for Children groups
What time is the bar open?
5pm to 9pm. We are fully licensed and sell a good selection of beers and wines.
Can I bring my own alcohol?
Sorry, guests are NOT permitted to bring their own alcohol.
Is there a washing machine?
There is a coin operated washing machine and tumble drier in the Drying Room.
What is in the self catering kitchen?
Self Catering Kitchen Download
Do you have a car park?
Yes, adjacent to the Mill, suitable for cars and coaches.
Can I bring a dog?
Sorry, dogs are not allowed inside Cote Ghyll Mill.
What time is the Caravan Park shop open?
Daily from 9am to 5.30pm (7.30pm on Fridays) from 1st March to 31st October.
Can I walk to Osmotherley and a pub?
Osmotherley is 10-15 mins walk. There are 3 pubs/restaurants( called 3 Tuns Osmotherley, Queen Catherine and Golden Lion Osmotherley), Osmotherley Fish & Chip shop, two cafes (Tea & Coffee shop and the Coffee Pot) and a general store called Top Shop.
Where is the nearest public footpath?
From the doorstep of the Mill. This leads to the start of the Lyke Wake Walk (1mile away) and to the Cleveland Way (0.4 miles away).
Are you a YHA?
Yes. We are part of the YHA Enterprise network. We are fully compliant with YHA and Hambleton District Council Health & Safety requirements.
Do you have an Access Statement?
Yes. Download here
Do you have a Risk Assessment?
A Risk Assessment for the building and grounds to assist Group Leaders with their preparation is here.
Do you have Public Liability Insurance?
Yes. Up to £5 million.
Bookings can be made online at www.coteghyll.com, over the phone on 01609 883425 or via email to [email protected] are accepted/declined at our discretion.
FAMILIES & INDIVIDUALS BOOKINGS
Full payment is required at the time of making the booking.
Payment can be made by cash, debit/credit card (0.5% charge on debit cards for amounts over £100, 3% charge on credit cards) or online at www.coteghyll.com. Our preferred payment method for large amounts is by bank transfer or BACS. Please contact us for details when booking.
Cancellation Policy (for Families and Individuals):-
If you cancel with minimum 7 days notice, we will refund 90% of the amount which has been paid to us.
If you cancel with less than 7 days notice, there will be no refund.
GROUPS & EXCLUSIVE HIRE BOOKINGS
What is a group?
Groups are defined as being an organised official group having a constitution or memorandum and comprising of 16 people or more.
Group booking will have a nominated group leader, who is responsible for making and overseeing the booking, including financial and legal responsibility.
Group leaders accompanying the Group are responsible for the discipline and behaviour of their Group.
We offer 1 free leader place for every 10 paying members of the group for full board bookings (dinner, breakfast and packed lunch).
The amounts differ depending on booking and arrival dates.
1. If you book 6 months or more before arrival:-
10% of the total cost to be paid on booking.
15% of the total cost to be paid 6 months before arrival date.
75% or remaining balance is due 2 months before arrival.
2. If you book between 2 to 6 months of the arrival date:-
25% of the total cost to be paid on booking.
75% or remaining balance is due 2 months before arrival.
3. If you book within 2 months of the arrival date:-
100% (Full Payment) will be required on booking.
Your first payment will confirm acceptance of these Group/Exclusive Hire booking terms and conditions.
Payment can be made by:-
Cheque – payable Osmotherley Hostel
Card payment – please phone 01609 883425 (3% charge applies to credit cards, 0.5% charge applies to debit cards for amounts over £100).
BACS/direct bank transfer to:
• Bank: Barclays Bank
• Sort Code: 20-61-46
• Account number: 13548902
• Account name: Osmotherley YHA
• Reference: the organisers surname & arrival date
Please notify us by email if you are making a BACS payment with the date of payment, arrival date, amount of payment and group name: [email protected]
Cancellation Policy (for Groups & Exclusive Hire bookings):-
• Changes to Numbers – a Group Booking can decrease in guest numbers by up to 10% up to 2 weeks before arrival without incurring a cancellation fee. Thereafter any additional decreases in Group numbers will be considered a cancellation with no refund due.
• Cancellation of group/exclusive hire reservations will be subject to a cancellation charge as follows:
If you cancel with minimum 8 weeks notice, only your deposit will be retained.
If you cancel with 7 – 8 weeks notice, 30% of the cost of your stay will be retained If you cancel with 4 – 7 weeks notice, 60% of the cost of your stay will be retained
If you cancel with 2 – 4 weeks notice, 90% of the cost of your stay will be retained
If you cancel with 2 weeks or less notice, 100% of the cost of your stay will be retained.
Group Leader responsibilities – As a group leader making a group booking you are also accepting responsibility for the behaviour of all participants. There should be at least one responsible adult on duty at all times, this is in order to ensure all participants behave according to Cote Ghyll policy
Guests are NOT permitted to bring their own alcohol. We are fully licensed and sell a good selection of beers and wines.
All Cote Ghyll Terms & Conditions and Site Rules apply to visitors.
BBQ/fires are generally not allowed. There may be some exceptions but only with prior agreement from the Hostel Manager.
The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited.
Valid ID Required
We work hard to create a safe and welcoming atmosphere for all of our guests. To assist with this you may be asked to provide valid ID on arrival. We reserve the right to ask for ID from any guest on check in. We reserve the right to refuse accommodation at our discretion.
Acceptable forms of ID to include passport, identity card, approved photo ID cards, driving licence, student ID card or credit cards that match the name on the booking.
If you are claiming a YHA membership discount, all guests will need to provide their YHA membership card at check in to be able to authorise the discount. Sorry, but for those guests who cannot provide their YHA membership card on check-in they (and any persons connected to that card) will not qualify for any YHA discount.
We recommend you take out holiday insurance.
We reserve the right to repossess the building or ask a group to leave if their behaviour is unacceptable to us or our neighbours. No refund will be given.
We make every effort to make your stay as pleasant and as comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint after your stay has ended.
By making a booking, you agree that we may store and use your information as required to complete your booking and allow you to stay. We may also use your information to contact you from time to time to inform you of our services. Please advise us by email if you do not want this kind of communication – [email protected]
By making a payment or entering onto Cote Ghyll property you agree to abide by the Site Rules and these Terms and Conditions.
We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave Cote Ghyll without refund.
All customers, guests and visitors enter the Park at their own risk. The Park does not accept any responsibility for any personal injury, inconvenience, loss of property or damage to property caused outside the reasonable control of the Park owner which may occur when in use, in transit, in storage or when staying at Cote Ghyll.
The Site Rules and Terms and Conditions may change from time to time at our discretion.
Site Rules can be read here.
Proprietors: Jonathan and Helen Hill, Cote Ghyll Mill (YHA), Osmotherley, Northallerton DL6 3AH