Apartments FAQ & Essential Info
- When are you open?
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The apartments are available/open all year round.
- What time can we arrive/depart?
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You can arrive between 3pm and 7pm (8pm Fridays). We may be able to accommodate later arrivals when you call us in advance. Departure time is before 10am. Please phone/email 7 days prior to your arrival with approx arrival time and confirm number of people staying.
- Can I get WiFi in the holiday apartments?
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Yes. You’ll find free WiFi for up to 8 devices. The connection speed will vary at busy times and the WiFi generally isn’t suitable for streaming.
- Can I smoke in the apartments?
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We have a ‘no smoking’ policy. Please smoke outside.
- What if I break something?
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We understand accidents can happen, so we don’t make a fuss about it. Please report all breakages/damage to the reception. We ask for payment to cover the cost of replacement or repair of the item.
- Is there private parking?
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Private parking is available for 1 car free of charge.
- Can I bring my dog?
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One dog is allowed in Woodland View Apartment and Garden View Apartment. No dogs are allowed in The Mill Apartment.
Booking Terms & Conditions
Deposits
We ask for a minimum deposit of £250 per week to confirm your reservation. On receipt of the deposit we will send to you a booking confirmation.
Balance
The balance is due 2 months before arrival. Please phone us on 01609 883425 to pay the balance.
Payment Methods
You can book and pay online at www.coteghyll.com . Alternatively, book by phone and pay the deposit or balance by debit card, BACS (sort code: 20-61-46, account no: 53084701 reference: your surname), cheque (payable: Cote Ghyll) or cash.
Cancellation Policy
If you cancel your stay at our North Yorkshire holiday home, the following conditions will apply:
- Cancellation with minimum 8 weeks’ notice, we will refund in full
- Cancellation with minimum 6 weeks’ notice, a 50% refund will be given
- If you cancel with less than 6 weeks’ notice, there will be no refund
We recommend that you take out holiday cancellation insurance.
Bookings
Are accepted/declined at our discretion.
Complaints
We make every effort to make your stay at our Yorkshire holiday accommodation as pleasant and as comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint after your stay has ended.
Data Protection
By making a booking, you agree that we may store and use your information as required to complete your booking and allow you to stay. We may also use your information to contact you from time to time to inform you of our services. Please advise us if you do not want this kind of communication.
General
By making a payment or entering onto our Yorkshire holiday park and/or the cottage you agree to abide by the Site Rules and these Terms and Conditions. We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave the park/cottage without refund.
All customers, guests and visitors enter our North Yorkshire caravan park and/or our holiday cottage at their own risk. We do not accept any responsibility for any personal injury, inconvenience, loss of property or damage to property caused outside the reasonable control of the park/cottage owner which may occur when in use, in transit, in storage or when staying at Cote Ghyll. The Site Rules and Terms and Conditions may change from time to time at our discretion.
To check availability and book, please call us on 01609 883425, book online or e-mail [email protected].