Cote Ghyll Holiday Park, Cottage and Mill

Osmotherley, Northallerton, North Yorkshire

Essential Information for Group Accommodation & Individuals

How are the bedrooms laid out?
4 x 2 bedded room en-suite bedrooms
6 x 4 bedded en-suite bedrooms
4 x 6 bedded en-suite bedrooms

> Download Bed Plan

For group accommodation and exclusive hire of our North Yorkshire hostel, we also have 5 rollout beds, enabling us to accommodate up to 61 people.

What time can we arrive/depart at Cote Ghyll Mill Youth Hostel?
Arrival time are our Yorkshire youth hostel is from 3pm (at the Caravan Park reception) or from 5pm at the Mill reception. Last arrival is 9pm when Mill reception closes. Please contact us if you will be late and we can make alternative arrangements. If you’re not here by 9pm and you haven’t told us of any late arrival we will assume your reservation is cancelled.

Departure time from the Mill is by 10am. (For guests with exclusive hire of our North Yorkshire group accommodation, departure time is by 12pm).

Do I need to bring my own bed linen/sleeping bag?
No. We provide all bed linen – please do not bring your own. If you’ve made an individual or family booking we will make your bed up for you. For exclusive hire and group accommodation bookings, we supply all the bed linen for your group to make their own beds. Please strip beds prior to your departure.

Can I hire towels from the Mill?
Yes, the charge is £2 each. Please ask at Reception.

Is there Wi-Fi?
Free Wi-Fi is throughout the building with internet content filtering to protect our younger visitors.

Is the building secure at night?
Yes. There is a secure key pad on the Reception door. On your arrival, you will be given the code and only checked-in guests have 24 hour access into the building.

What time do you serve meals at Cote Ghyll Mill and what are the menus?
Breakfast at our North Yorkshire family hostel is served 7.45am to 9am. Please see our Breakfast menu including ‘packed breakfast’.

If you’re heading out for the day, please see our packed lunch menu, which will keep everyone well fed until dinner.

Evening meals are served 5.30pm to 8.30pm. Please see our sample evening meal menu.

Before your arrival please check the café and bar are open during your stay.
We are 5 star food hygiene rated.

Group Accommodation Menus:

Serving times and menus for groups can be varied to suit your requirements.

> Sample Breakfast menu
> Sample packed lunch menu
> Sample evening meal menu for Adult groups
> Sample evening meal menu for Children groups

> All Menus

What time is the bar open?
5pm to 9pm. We are fully licensed and sell a good selection of beers and wines.

Can I bring my own alcohol?
Sorry, guests are NOT permitted to bring their own alcohol.

Is there a washing machine?
There is a coin operated washing machine and tumble drier in the drying room.

What is in the self catering kitchen?
You can find more about self-catering at our Yorkshire group accommodation here:
> Self Catering Kitchen Download

Do you have a car park?
Yes, adjacent to the Mill, suitable for cars and coaches.

Can I bring a dog?
Sorry, dogs are not allowed inside Cote Ghyll Mill (YHA).

What time is the campsite & caravan park shop open?
Cote Ghyll Mill is next door to our Yorkshire campsite with its well-stocked park shop. It’s open daily from 9am to 5.30pm (7.30pm on Fridays) from 1st March to 31st October.

Can I walk to Osmotherley (and is there a decent pub there)?
Osmotherley is a 10-15 minute walk away. There are 3 pubs/restaurants (called 3 Tuns Osmotherley, Queen Catherine and Golden Lion Osmotherley).

You’ll also find the Osmotherley Fish & Chip shop, a cafe (Tea & Coffee shop) and a general store called Top Shop.

Where is the nearest public footpath?
It’s on the doorstep of Cote Ghyll Mill. This leads to Cod Beck Reservoir, the start of the Lyke Wake Walk (1 mile away) and to the Cleveland Way (0.4 miles away).

Are you a Youth Hostel (YHA)?
Yes. Our Yorkshire youth hostel (which we like to describe as a family or group hostel in Yorkshire as it is for all ages) is part of the Youth Hostel YHA Enterprise network. We are fully compliant with YHA and Hambleton District Council Health & Safety requirements.

Do you have an Access Statement?
Yes. Download it here.

Do you have a risk assessment for group accommodation bookings?
Yes. You can find a risk assessment for the building and grounds to assist Group Leaders with their preparation here.

Do you have Public Liability Insurance?
Yes. Up to £5 million.

Terms & Conditions – Download Version (COTE GHYLL MILL YOUTH HOSTEL)

BOOKINGS
You can make bookings online here, over the phone on 01609 883425 or via email to [email protected]. Bookings are accepted/declined at our discretion.

FAMILIES & INDIVIDUALS BOOKINGS
Full payment is required at the time of making the booking.

Payment methods
Payment can be made by cash, debit card or online. Our preferred payment method for large amounts is by bank transfer or BACS. Please see below for bank details.

Cancellation Policy (for families and individuals):
If you cancel with a minimum of 7 days’ notice, we will refund 90% of the amount which has been paid to us.
If you cancel with less than 7 days’ notice, there will be no refund.

GROUP ACCOMMODATION BOOKINGS & EXCLUSIVE HIRE BOOKINGS

What is a group?
We define groups as being an organised official group having a constitution or memorandum and comprising 16 people or more.
Each group accommodation booking will have a nominated group leader, who is responsible for making and overseeing the booking, including financial and legal responsibility.
Group leaders accompanying the group are responsible for the discipline and behaviour of their group.
We offer 1 free leader place for every 10 paying members of the group for full board bookings (dinner, breakfast and packed lunch).

Payment Terms
The amounts differ depending on booking and arrival dates.

1. If you book 6 months or more before arrival:
10% of the total cost to be paid on booking.
15% of the total cost to be paid 6 months before arrival date.
75% or remaining balance is due 2 months before arrival.

2. If you book between 2 to 6 months of the arrival date:
25% of the total cost to be paid on booking.
75% or remaining balance is due 2 months before arrival.

3. If you book within 2 months of the arrival date:
100% (Full Payment) will be required on booking.
Your first payment will confirm acceptance of these group/exclusive hire booking terms and conditions.

Payment Methods
Payment can be made by:

Cheque – payable ‘Osmotherley YHA’
Debit card payment – please phone 01609 883425 to pay. Sorry, no credit cards.
BACS/direct bank transfer to:

Please notify us by email if you are making a BACS payment with the date of payment, arrival date, amount of payment and group name: [email protected]

Cancellation Policy (for groups & exclusive hire bookings):
Changes to numbers – The numbers in your Yorkshire group accommodation booking can decrease by up to 10% up to 2 weeks before arrival without incurring a cancellation fee. Thereafter, any additional decreases in group numbers will be considered a cancellation with no refund due.

Cancellation of group/exclusive hire reservations will be subject to a cancellation charge as follows:

Group Leader responsibilities
As a group leader making a group booking you are also accepting responsibility for the behaviour of all participants. There should be at least one responsible adult on duty at all times. This is to ensure all participants behave according to Cote Ghyll’s policies.

Alcohol
Guests are NOT permitted to bring their own alcohol. We are fully licensed and sell a good selection of beers and wines.
Visitors
All Cote Ghyll Terms & Conditions and Site Rules apply to all visitors.
BBQ / fires / dangerous items
BBQ/fires are generally not allowed. There may be some exceptions but only with prior agreement from the Hostel Manager.
The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited.

Valid ID required
We work hard to create a safe and welcoming atmosphere for all guests at our North Yorkshire hostel accommodation. To assist with this you may be asked to provide valid ID on arrival. We reserve the right to ask for ID from any guest on check in. We reserve the right to refuse accommodation at our discretion.
Acceptable forms of ID include passport, identity card, approved photo ID cards, driving licence, student ID card or credit cards that match the name on the booking.

YHA membership
If you are claiming a Youth Hostel Association membership discount, all guests will need to provide their YHA membership card at check in to be able to authorise the discount. Sorry, but for those guests who cannot provide their YHA membership card on check-in they (and any persons connected to that card) will not qualify for any YHA discount.

Holiday Insurance
We recommend you take out holiday insurance.
We reserve the right to repossess the building or ask a group to leave if their behaviour is unacceptable to us or our neighbours. No refund will be given.

COMPLAINTS
We make every effort to make your stay at our North Yorkshire mill accommodation as pleasant and as comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint.

DATA PROTECTION
By making a booking, you agree that we may store and use your information as required to complete your booking and allow you to stay. We may also use your information to contact you from time to time to inform you of our services. Please advise us by email if you do not want this kind of communication – [email protected].

GENERAL
By making a payment or entering onto Cote Ghyll property you agree to abide by the Site Rules and these Terms & Conditions.
We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave Cote Ghyll without refund.
All customers, guests and visitors enter the Park at their own risk. The Park does not accept any responsibility for any personal injury, inconvenience, loss of property or damage to property caused outside the reasonable control of the Park owner which may occur when in use, in transit, in storage or when staying at Cote Ghyll.
The Site Rules and Terms and Conditions may change from time to time at our discretion.

> You can read the Site Rules here.

Proprietors: Jonathan and Helen Hill, Cote Ghyll Mill (YHA), Osmotherley, Northallerton DL6 3AH

To check availability and book Cote Ghyll Mill, please call us on 01609 883425 or e-mail [email protected].