Terms & Conditions
You can make book online, over the phone on 01609 883425 or via email to [email protected]. Bookings are accepted/declined at our discretion.
Families & Individuals Booking
Full payment is required at the time of making the booking.
Payment can be made by cash, debit card or online. Our preferred payment method for large amounts is by bank transfer or BACS. Please see below for bank details.
Cancellation policy (for families and individuals)
If you cancel with a minimum of 7 days’ notice, we will refund 90% of the amount which has been paid to us.
If you cancel with less than 7 days’ notice, there will be no refund.
Group Accommodation Bookings & Exclusive Hire Bookings
What is a group?
We define groups as being an organised official group having a constitution or memorandum and comprising 16 people or more.
Each group accommodation booking will have a nominated group leader, who is responsible for making and overseeing the booking, including financial and legal responsibility.
Group leaders accompanying the group are responsible for the discipline and behaviour of their group.
We offer 1 free leader place for every 10 paying members of the group for full board bookings (dinner, breakfast and packed lunch).\
- 25% of the total cost to be paid on booking, 75% or remaining balance is due 2 months before arrival.
- Or, if you book within 2 months of your arrival date, 100% (Full Payment) will be required on booking.
Your first payment will confirm acceptance of these group/exclusive hire booking terms and conditions.
Payment can be made by:
- Cheque – payable ‘Osmotherley YHA’
- Debit card payment – please phone 01609 883425 to pay. Sorry, no credit cards.
- BACS/direct bank transfer to:
- Bank: Barclays Bank
- Sort Code: 20-61-46
- Account number: 13548902
- Account name: Osmotherley YHA
- Reference: the organisers surname & arrival date
Please email [email protected] if you are making a BACS payment with the date of payment, arrival date, amount of payment and group name.
Cancellation policy (for groups & exclusive hire bookings)
Changes to numbers
The numbers in your group accommodation booking can decrease by up to 15% up to 8 weeks before arrival without incurring a cancellation fee. Thereafter, any additional decreases in group numbers will be considered a cancellation and the cancellation charges (see below) will apply.
Change in board basis
Your board basis can be changed (eg. Full Board to B&B) up to 4 weeks before arrival without a cancellation charge. Changes made within 4 weeks of your arrival will be considered a cancellation and the cancellation charges (see below) will apply.
Cancellation of group/exclusive hire reservations will be subject to a cancellation charge as follows:
- If you cancel with minimum 8 weeks’ notice of your arrival date, only your deposit will be retained
- If you cancel with 4 – 8 weeks’ notice of your arrival date, 50% of the total cost of your stay will be retained
- If you cancel with 4 weeks or less notice of your arrival date, 100% of the total cost of your stay will be retained
Group Leader responsibilities
As a group leader making a group booking you are also accepting responsibility for the behaviour of all participants. There should be at least one responsible adult on duty at all times. This is to ensure all participants behave according to Cote Ghyll’s policies.
Guests are NOT permitted to bring their own alcohol. We are fully licensed and sell a good selection of beers and wines.
All Cote Ghyll Terms & Conditions and Site Rules apply to all visitors.
BBQ/fires are generally not allowed. There may be some exceptions but only with prior agreement from the Hostel Manager. The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited.
Valid ID required
We work hard to create a safe and welcoming atmosphere for all guests at our North Yorkshire hostel accommodation. To assist with this you may be asked to provide valid ID on arrival. We reserve the right to ask for ID from any guest on check in. We reserve the right to refuse accommodation at our discretion. Acceptable forms of ID include passport, identity card, approved photo ID cards, driving licence, student ID card or credit cards that match the name on the booking.
If you are claiming a Youth Hostel Association membership discount, your membership will be checked on arrival. Guests who are not members cannot qualify for YHA discounts (although may be eligible for any Cote Ghyll discounts).
We recommend you take out holiday insurance. We reserve the right to repossess the building or ask a group to leave if their behaviour is unacceptable to us or our neighbours. No refund will be given.
We make every effort to make your stay at our North Yorkshire mill accommodation as pleasant and as comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint.
By making a booking, you agree that we may store and use your information as required to complete your booking and allow you to stay. We may also use your information to contact you from time to time to inform you of our services. Please advise us by email if you do not want this kind of communication – [email protected].
By making a payment or entering onto Cote Ghyll property you agree to abide by the Site Rules and these Terms & Conditions.
We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave Cote Ghyll without refund.
All customers, guests and visitors enter the Park at their own risk. The Park does not accept any responsibility for any personal injury, inconvenience, loss of property or damage to property caused outside the reasonable control of the Park owner which may occur when in use, in transit, in storage or when staying at Cote Ghyll.
The Site Rules and Terms and Conditions may change from time to time at our discretion.
View site rules (PDF 132KB)
Proprietors: Jonathan and Helen Hill, Cote Ghyll Mill (YHA), Osmotherley, Northallerton DL6 3AH