Site Rules and Terms & Conditions
Table of contents:
- General Site Rules
- Booking Terms & Conditions – Touring & Camping
- Booking Terms & Conditions – Holiday Caravans, Cottage and Apartments
- Booking Terms & Conditions – Cote Ghyll Mill
- All guests
1. General Site Rules
Noise
Disturbing music, conversation or other noise will not be tolerated at any time.
Children
- Are forbidden from playing in or around the toilet blocks.
- May not play with the vehicle access barrier.
- Parents are responsible to ensure that their children do not disturb other guests.
Fires and BBQs
- Absolutely NO FIRES on site.
- To prevent grass damage, barbecues must not be placed directly on the grass.
Games
- Soft balls only to be used on site.
- No games in close proximity to other tents or caravans.
- Absolutely no throwing of stones, sticks or other harmful projectiles.
- No skateboards (or similar) on the site roads.
New arrivals and site visitors
- All customers and visitors shall report directly to reception upon arrival.
- Maximum 6 people per pitch (of which 2 max adults) including day visitors
- Day visitors (when permitted) must depart by 7pm
- Tourers/tents arrival time is from 1pm. Departure time is before 12pm noon.
- Holiday caravans/cottage arrival time is from 4pm. Departure time is before 10am.
Dogs
ALL dogs to be on a short lead at ALL times. Dog owners to clean up any dog mess immediately.
Gazebos
Gazebos are not permitted.
Spacing
For fire safety please leave a clear 3 metre gap between vehicles/awnings and the adjoining unit.
Security barrier
The barrier is locked at night.
Caravan storage
If you plan to store your caravan at Cote Ghyll, your caravan must be insured against loss or damage whilst in storage or transit. The movement of stored caravans is done entirely at the owner’s risk. No liability for damage or loss will be accepted by Cote Ghyll Caravan Park.
All Bookings
Are accepted/declined at our discretion.
Holiday Insurance
We strongly recommend you take out holiday cancellation insurance.
2. Booking Terms & Conditions – Touring & Camping
Deposits
Please Note: We do not accept group bookings under any circumstances, even individually booked for the same dates. If we become aware of a group then each booking will be cancelled and guests will not be admitted to the Park.
We require a deposit for each booking, and we cannot hold reservations without a deposit. The minimum deposit required is:
- £35 per pitch; or pay in full on booking
- £70 per pitch for a reservation of 7 nights or more
Balance
The balance is due in full on arrival. You’ll need to pay this to gain admittance to the Park.
Payment Methods
You can make payment by debit (not credit) card, cash, or bank transfer;
Caravan Park – sort code: 20-61-46, account no: 53084701; account name Cote Ghyll Caravan Park Ltd, reference: your surname and arrival date.
Apartments – sort code: 20-61-46, account no: 93355780; account name: Cote Ghyll Apartments Ltd
Cancellation policy
| Notice Given | Deposit payment | Balance payment |
|---|---|---|
| 7 days or more notice | Transfer or refund | Transfer or refund |
| Less than 7 days notice | No refund or transfer | Transfer or refund |
We strongly recommend that all guests take holiday insurance.
3. Booking Terms & Conditions – Holiday Caravans, Cottage and Apartments
Deposits
Please pay a minimum deposit of 25% of the total cost to make a firm, confirmed reservation. On receipt of the deposit, we will send to you a booking confirmation. If a booking is made within 8 weeks of your arrival date, full payment is required at the time of booking.
Balance
The balance is due 8 weeks before arrival.
Payment Methods
You can make payment by debit card over the phone (not credit card) or cash. Please call us on 01609 883425 to pay by card.
Cancellation Policy
| Notice Given | Deposit payment | Balance payment |
|---|---|---|
| 8 weeks or more notice | Transfer or refund | Transfer or refund |
| Between 6 – 8 weeks notice | No refund or transfer | 50% refund plus another 25% if the same dates are re-sold |
| Less than 6 weeks notice | No refund or transfer | No refund due. A 75% refund will be paid if the same dates are re-sold. |
If the balance is not paid on the due date then the booking will be cancelled.
We strongly recommend that all guests take holiday insurance.
All refunds and transfers will be subject to a £10 admin fee.
4. Booking Terms & Conditions – Cote Ghyll Mill YHA
4.1. Families, Individuals and Camping at Cote Ghyll Mill
Payment
Full payment is required at the time of making the booking.
Payment Methods
Payment can be made by debit (not credit) card or cash. Our preferred payment method for large amounts is by bank transfer. Please see below for bank details.
Cancellation terms
- For cancellations made with at least 7 days notice, a 90% transfer or refund will be issued.
- For cancellations made with less than 7 days notice, no transfer or refund will be payable.
4.2. Large Groups (16+) and Exclusive Hire
What is a group?
We define groups as being an organised official group having a constitution or memorandum and comprising 16 people or more.
Each group accommodation booking will have a nominated group leader, who is responsible for making and overseeing the booking, including financial and legal responsibility.
Group leaders accompanying the group are responsible for the discipline and behaviour of their group.
Deposits
Please pay a minimum deposit of 25% of the total cost to make a firm, confirmed reservation. On receipt of the deposit, we will send to you a booking confirmation. If a booking is made within 8 weeks of your arrival date, full payment is required at the time of booking.
Balance
The balance is due 8 weeks before arrival.
Payment Methods
Payment can be made by:
- Cheque (payable ‘Cote Ghyll Mill’)
- Debit (not credit) card – phone 01609 883425
- BACS/direct bank transfer to:
- Sort Code: 20-61-46
- Account number: 13548902
- Account name: Cote Ghyll Mill
- Reference: the organisers surname & arrival date
If the balance is not paid by the due date then the booking will be cancelled.
All refunds or transfers will be subject to a £10 admin fee.
Cancellation Policy:
| Notice Given | Deposit payment | Balance payment |
|---|---|---|
| 26 weeks or more notice | Transfer or refund | Transfer or refund |
| Between 26 and 8 weeks notice | No refund or transfer | Transfer or refund |
| Between 8 and 4 weeks notice | 50% of the total cost of your total stay will be refunded or transferred to an alternative date | |
| Less than 4 weeks notice | No refund or transfer | |
Changes to numbers
The numbers in your group accommodation booking can decrease by up to 15% up to 8 weeks before arrival without incurring a cancellation fee. Thereafter, any additional decreases in group numbers will be considered a cancellation and the cancellation charges (see above) will apply.
Change in board basis
Your board basis can be changed (e.g. Full Board to B&B) up to 4 weeks before arrival without a cancellation charge. Changes made within 4 weeks of your arrival will be considered a cancellation and the cancellation charges (see below) will apply.
Group Leader responsibilities
As a group leader making a group booking you are also accepting responsibility for the behaviour of all participants. There should be at least one responsible adult on duty at all times. This is to ensure all participants behave according to Cote Ghyll’s policies.
All Mill Guests, In Addition
Alcohol
With the exception of exclusive hire and camping, guests at the Mill are NOT permitted to bring their own alcohol. We are fully licensed and sell a good selection of beers and wines.
Valid ID required
To create a safe and welcoming atmosphere you may be asked to provide valid ID on check in. Acceptable forms of ID include passport, identity card, approved photo ID cards, driving licence, student ID card or credit cards that match the name on the booking. We reserve the right to refuse accommodation at our discretion.
YHA membership
If you are claiming a Youth Hostel Association membership discount, your membership will be checked on arrival. Guests who are not members cannot qualify for YHA discounts (although may be eligible for any Cote Ghyll discounts).
Behaviour
We reserve the right to repossess the building or ask a group to leave if their behaviour is unacceptable to us or our neighbours. No refund will be given.
5. All Guests
Complaints
We make every effort to make your stay as enjoyable and comfortable as possible. However, if you feel you have a reason to complain about your holiday, please inform us during your stay so we can take the appropriate action. We cannot help you if we do not know about your complaint. If you do not report your complaint until after your departure, you accept that it will make it harder to investigate or rectify your complaint after your stay has ended.
General
All customers, guests and visitors enter the site at their own risk. The park does not accept any responsibility for personal injury, inconvenience, loss of property or damage to property which may occur when in use, in transit, in storage or when staying at Cote Ghyll, caused outside the reasonable control of the park owner.
Cote Ghyll is a rural Park so please be aware of natural hazards associated with the countryside. If you do notice anything, please bring it to our attention.
By making a payment or entering onto the Park you agree to abide by the Site Rules and these Terms and Conditions.
We reserve the right to ask any persons not observing the Terms & Conditions or Site Rules or creating a nuisance, to leave the Park without refund.
The Site Rules and Terms and Conditions may change from time to time at our discretion.
A copy of these Terms and conditions is displayed in our Tourist Information room.